Network Status News & Information

We are currently experiencing a network outage. There is a regional AT&T issue affecting most of our services.  We will provide updates as they become available.

SkyFiber Internet is currently experiencing issues with Core Routers. This is effecting all of Gualala, CA and we are working to resolve the issues as fast as we can.

Slide Mountain is undergoing Maintenance, please stand by while we upgrade to a new system.

Network outage is being investigated. We will provided updates as information becomes available. Thank you for your patience while we work towards resolution.

The Core network issues have been resolved. We where experiencing a DDOS attack but we have blacklisted the IP address. Network has been restored.

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Tower #1 - Atlantis, in Reno is back up and running.

Tower #94 in the VC Highlands is currently down, a technician has been dispatched to investigate the cause. Please stand by for more information.

Our network is now stable, a few minor isolated cases are being resolved. If you are experiencing any more difficulty please call us at 775-284-9434.

We are still planning on moving forward with our equipment upgrades to further improve our service.

Good Evening Everyone, Tonight at Midnight we will be continuing our Network Maintenance.

We're sorry for the inconvenience and are working as fast as we can to get everyone back up and running.

We are very sorry for the outage we are currently experiencing. We are aware of it and are currently working to get everyone back up and running as quickly as possible.The outage is affecting many people in Cason City, and Washoe Valley.

Sustomer in the Carson Valley area may be experiencing an outage.

Cause: NV Energy power outage in the area

Esimated time of repair: 6 pm 

We apologize for the inconvenience, we are aware that you are having intermittent performance issues, this is due to a denial of service attack. We are working with upstream providers and partners to isolate and eliminate this issue, and have been doing so sense yesterday evening. We will update this post as soon as we have an update. 

Network Maintenace: We have identified a problem in the core routers that will require a reboot of the router in order to resolve. Customers may experience brief outages during the configuration changes and reboot process.

Duration of outage: Outages are not expected to last more then 5 minutes

AP at Kingsbury is down causing outages in the Gardnerville and Minden area. ETA of restore is 12:00pm. 


AP has been restored. Resoning for outage is due to someone shutting off our breaker.

Outage in Gardnerville, Douglas County due to NV Energy power being out. Estimated time of restore is 4:00 PM

Outage in the Washoe Valley, Carson City, and Dayton area. Problem with the switch at the AP, tech in route, no ETA at this time on when it will be restored.

We have an AP down in Silver Spring - Tech in route ETA of restore is 2 hours

Restored at 9:06 AM

We are investigating an area wide outage. Techs have been dispatched. Outage is effecting most all of Sky Fiber.

Service has been restored, further repairs will be needed one troubleshooting has been completed.


RESOLVED

UPS inside CO failed. New UPS installed

Outage in Antelope Valley due to power, estimated time of restore is 10:15 AM.

Outage in Silver City due to power. Estimated time of restore is end of business day.
Technician found power inssue and repairs were finished a 3:00pm

Outage at David Walleys Hotsprings, part of Minden and Gardnerville will be down. Tech is in route should be restored in 1-2 hours
Technician found power issue and repairs were completed.

Outage in the North Valleys due to power. Estimated time of restore is 2-3 hours
Technician in route
Repairs finished at 1:00pm.

Reports of slowdown in the north Valleys area.
An access point was found to have a considerable amount of interferance.

Resolution:
We will be updating all firmware on client radios and moving channels on the access point to one that has less noise.

Estimated down time is less then 60 minutes.

One of our repeater POPs in Virginia City Highlands is experiencing power issues. This is affecting approximately 20 customers in the VCH area.

UPDATE:
Power issues have been resolved as of 2:00PM.

We will be performing emergency maintenance on one of our edge routers on 7/14 between 4AM and 6AM. Customers may see a brief interruption for 2-5 minutes.

UPDATE:
Network maintenance has been postponed to Friday 7/15 between 4AM and 6AM.

We will be performing an upgrade on our DNS servers on Saturday, July 16th between 3AM and 6AM. Downtime is unlikely, but customers may experience a few brief outages of up to 5 minutes during this time.

We are aware of an outage at our Red Peak POP. This is affecting customers in some areas of Reno, Sparks, Spanish Springs, and North Valleys (Golden Valley, Lemon Valley, Stead).

UPDATE:
We have received word that there is a wildfire near our Red Peak POP and the fire department cut power in that area. We have no ETTR at this time, but will provide updates as we receive them.

UPDATE:
Power and services were restored as of 1:30PM.

We have had numerous reports of intermittent "bounces" or "outages" from various parts of the network. None of out monitoring systems are reporting issues, but we are investigating the issue further.

UPDATE:
We have isolated the issue to a single customer and are investigating further.

UPDATE:
After further investigation, we found a single customer with a compromised router that was flooding the network. Normally this would not be an issue as customer traffic is isolated, so this typically would only affect the one customer, but we found the customer's equipment had been mistakenly provisioned onto one of our management VLANs - so the flood of traffic from their infected router was affecting numerous parts of the network. We have fixed the customer, and are implementing some network changes to isolate this sort of issue, should it ever happen again.


NOTE:
We strongly recommend customers take time to keep their routers up to date. Most router manufacturers release software updates at least once per year, and newer equipment typically has an upgrade feature built in. We recommend checking the support website or contacting your router manufacturer if you are unsure how to check and update the device.

We have scheduled network maintenance for May 17th between 2AM and 5AM PST. During this time we will be activating new redundant network paths and testing BGP failover. Customers may experience one or two brief outages of one to five minutes each during this time.

We've been experiencing intermittent outages at our Red Peak POP. We are investigating.

UPDATE:
We have isolated the issue two one of two hardware devices, causing a flood of packets on a trunk port. We are monitoring the issue and working with both hardware vendors.

UPDATE:
We have disabled the "flow control" function on the backhaul and trunk port feeding this POP. We believe one of the two hardware vendors is causing a flood of "pause" frames.

UPDATE:
Ubiquiti has been able to replicate and confirmed a bug in their flow control implementation on the AirFiber products, which we use at this POP. We have disabled Flow Control on all AirFiber links, pending a new firmware release from Ubiquiti.

UPDATE:
Zayo has rescheduled this maintenance window for May 3rd.

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Zayo has advised us that they will be performing maintenance on April 19th. We anticipate no interruption to services during this time.

We have scheduled a maintenance window for April 23rd between midnight and 5AM Pacific. The purpose of this maintenance window is to migrate our BGP customers EVCs and BGP peering sessions to a new Juniper router. All customers affected should have been notified directly.

Our BGP peering session with Zayo went down this morning at 3:45AM PST. Our BGP peering with Charter did not take over automatically. We bounced our session with Charter around 5:30AM and saw traffic begin to flow shortly after that.

We have opened a ticket with Zayo and will provide updates as they become available.

UPDATE:
Zayo has advised that the primary routing engine in their router went bad. This outage affected numerous customers and they have moved over to the backup routing engine.

We experienced a partial power loss at one of our south Carson City POPs.

UPDATE:
After further investigation, we found our power controller was reporting low voltage and shutting off higher-power backhaul equipment. We are continuing to monitor and investigate.

UPDATE:
(8AM) We have techs enroute to check and possibly replace our power controller.

UPDATE:
(9AM) Techs are onsite and have bypassed our power controller. We are awaiting a new power controller and will be swapping to that in a few hours.

UPDATE:
(3PM) Everything has been changed over to the new power controller. We are continuing to monitor.

The inclement weather has caused power issues. We are aware of the following areas that was affected. We are continuing to monitor and have techs on standby.

Dayton/Stagecoach
One of our POPs has lost power just outside of Dayton due to a large power outage as reported by NV Energy (https://www.nvenergy.com/outage/).

South Carson City/Johnson Lane/Minden Airport
One of our backhauls has been intermittently disconnecting due to the heavy rain south of Carson City. We have switched all southern customers over to a backup circuit to mitigate interruptions.

We will be performing network maintenance between 3:30AM and 6:30AM on Wednesday March 30th. Customers may see 2-3 short outages of a few minutes during this window.

UPDATE:
6:45AM - All network maintenance has been completed.

We are scheduling a network maintenance window that will affect Silver Springs and Stagecoach customers. We will be rolling back the firmware update on the backhaul from last week, as we have seen instability and the vendor has advised to wait until the next update. Service interruption should be less than 5 minutes.

UPDATE:
Network maintenance moved to 3/11.

Sky Fiber Internet will be upgrading a core router in order to resolve many of the outages it has seen over the last few weeks. Expected down time will be 30 minutes while the physical change over is taking place.

Sky Fiber Internet will be upgrading a core router in order to resolve many of the outages it has seen over the last few weeks. Expected down time will be 30 minutes while the physical change over is taking place.

We are aware of a network outage affecting approximately 40 customers in the North Valleys (Antelope Valley, Stead, Lemmon Valley) areas.

We have techs enroute to investigate.

UPDATE:
All services have been restored. If you are still experiencing issues, please contact Support.

We will be performing a firmware upgrade on our primary backhaul to Silver Springs tomorrow morning between 3AM and 6AM. Customers may see one or two interruptions lasting less than 5 minutes. This upgrade should increase throughput and reduce latency for Silver Springs and Stagecoach customers.

Building on the network maintenance from today (February 25th), we are scheduling a core router upgrade for tomorrow morning (February 26th) between 1AM and 5AM. This upgrade has been several months in the planning, and is part of a multi-phase upgrade plan in order to help bring better network stability for our customers and more capacity to our network. We look forward to adding additional gigabit and ten-gigabit connectivity in 2016 and this upgrade is necessary for that growth.

Areas affected include Reno, North Valleys, Verdi, Sparks, McCarran/USA Parkway. 

We anticipate less than 15 minutes of actual downtime.

We have been seeing intermittent packetloss on our upstream Zayo circuit.

UPDATE:
We have a ticket open with Zayo and are awaiting their assitance to troubleshoot.

UPDATE:
Saturday 8:30AM. We have been working with Zayo to isolate the issue. We had to perform an emergency reboot of our equipment. We failed over to our Charter circuit for primary Internet.

UPDATE:
Saturday 3:45PM. We are still working with Zayo to help isolate the issue. Our circuit dropped out completely for approximately 3 minutes. The packetloss appears to have subsided, but we are continuing to monitor the issue. We have requested they hold the ticket through Monday while we continue to monitor.

We have scheduled a network maintenance window February 25th between 3AM and 6AM. Affected areas will include Carson City, Virginia City, Dayton, Silver Springs, and Stagecoach. We anticipate less than 5 minutes of downtime per affected POP/area.

UPDATE:
6:45AM. The network maintenance this morning went a little long, but everything should be cutover as of 6:30AM.

UPDATE:
7AM. We're seeing issues on one of the affected POPs (Carson City and Johnson Lane areas). We're investigating.

UPDATE:
8:30AM. Everything should be fixed as of 8:15AM.

We will be performing network maintenance on one of our core routers the morning of February 16th between 3AM and 4AM.

This maintenance may affect some customers in Reno and Sparks. A brief outage of 1-3 minutes may occur during this window.

UPDATE:
All maintenance has been completed.

We will be performing network maintenance to swap out and upgrade a core router at one of our Reno POPs. We anticipate the downtime to be less than 15 minutes.

UPDATE:
The hardware swap is complete and we are monitoring everything.

UPDATE:
We had to roll back to the old hardware. We will be rescheduling the upgrade again for later this week.

RESCHEDULED:
We have rescheduled this maintenance for tomorrow morning (February 10th) between 3:30AM and 4:30AM.

UPDATE:
Our hardware upgrade was completed successfully this morning.

We have received notification from Charter that they will be performing network maintenance that will affect our upstream Internet circuit as well as two of our private transport fiber circuits from them. Below are the details they provided.

We will manually fail over to our Zayo connection for primary internet and our backup wireless connections at least one hour before the maintenance window begins.

++++++++++++++++++++++

Scheduled Start Date / Time (local time zone): 2/10/2016 12:00:00 AM

Scheduled End Date / Time (local time zone): 2/10/2016 6:00:00 AM

Maintenance Location: RENO, Nevada

Description of Maintenance: Emergency - Vendor recommended router upgrade to bring to current version to improve performance reliability.

Impact: 180 Minutes Downtime

We are seeing some intermittent issues on our primary backhaul feeding Silver Springs and Stagecoach.

UPDATE:
We're troubleshooting power issues on the Silver Springs side of our backhaul.

UPDATE:
It appears NVEnergy had some planned power outages in Silver Springs. Our batteries didn't make it. So we've scheduled a tech to check/upgrade batteries at three of our Silver Springs POPs tomorrow.

We are aware of degraded performance on one of our backhauls as a result of the heavy snow and ice buildup. This is affecting customers in the Minden, Gardnerville, Genoa, Johnson Lane, and Kingsbury areas. 

UPDATE:
We were able to switch to a backup circuit. We are still aware of one POP offline affecting approximately 30 customers. We have techs enroute and anticipate a full restoration of service by 9:45AM.

UPDATE:
All services have been restored.

We are experiencing outages in the Carson Valley and surrounding areas. Wind has damaged several pieces of equipment

9:27am: First stage of equipment has been replaced, routing is still being reconfigured

9:40am: Problems have come up while finalizing equipment change over. Possible damages to building could be causing power fluctuations

11:15am: Repairs finalized for bachaul feeding into the Carson Valley Area.

We were alerted of a possible outage affecting one of our POPs in the Virginia City Highlands at approximately 3:15AM.

UPDATE:
After investigating, we found service performance was degraded at one of our smaller POPs in VCH, affecting approximately 25 customers. We found a backhaul had falsely detected radar and changed to a less than ideal backup channel.

UPDATE:
We were able to move the backhaul onto a better channel. All services hav been restored as of 3:45AM.

AREAS AFFECTED: Virginia City, Silver Springs, Stagecoach

We are aware of an outage affecting primarily customers in Silver Springs and Stagecoach.

UPDATE:
8:45 AM. Our techs are onsite and have determined that there is a power issue at one of our Virginia City POPs which is used as a backhaul to Silver Springs. We have alerted the facilities owners to the power issues and are currently running on generator power.

UPDATE:
5PM. We are still running on generator power. There was a slight hiccup while we made adjustments to the generator. Everything appears to be up and running.

UPDATE:
Saturday. We are running on generator power. We have been advised the repairs to grid power will not be fixed until Monday. We have techs checking the generator every 4-6 hours.

UPDATE:
Sunday. We had to take the generator offline briefly to put oil in it. All services should be back up.

UPDATE:
Monday. We are still running on generator, but have added batteries to our power setup which should allow us to run more than 24 hours before a gas topoff.

Our primary Zayo internet circuit bounced at 12:09PM PST. We failed over to our Charter circuit and show everything back up as of 12:17PM PST.

We are investigating what caused the Zayo circuit to bounce and will post more details once we have them.

UPDATE:
2/3/2016 - We had a brief 15 minute outage today that we believe is related. We experienced route flapping today on our edge router that connects to Charter. We attempted to shut down this peering session for troubleshooting purposes, but found that our secondary connection with Zayo had placed our network in a "route dampened" state. We are troubleshooting further and working with Zayo to make configuration changes on both their end and ours to help mitigate this problem in the future.

We are aware of an outage affecting approximately 12 customers at a small POP in West Reno. We believe the issue to be power related. We have techs enroute and hope to be back online before 9AM.

UPDATE:
All services have been restored as of 8:45AM.

We are aware of an outage at one of our Sparks POPs affecting approximately 20 customers. We have techs enroute.

UPDATE:
Techs are on site, investigating power issues.

UPDATE:
Power is being fixed as we speak. Appears to be related to vandalism.

UPDATED:
Power issues resolved. All customers should be back online. If you are still experiencing issues, please contact our support.

We will be performing emergency network maintenance to upgrade a core switch at one of our south Reno locations. This switch feeds several critical backhauls, to customers in south Reno, Washoe Valley, and Fairview areas. We anticipate less than 5 minutes of actual downtime.

All updates were completed successfully.

We have scheduled a maintenance window in order to address a security issue with our core routers and switches. We anticipate total downtime to be less than 10 minutes while we apply a new software image and reboot devices.

UPDATE:
All maintenance has been complete.

We will be performing network maintenance tonight between 12:00AM and 6:00AM PST

Customers may see one or two intermittent drops that should not last more than 5 minutes each.

There have been a number of reported outgaes in the Carson Valley. Technicians have been dispatched to evaluate the severity of the problem.

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Repairs have started. As of this time there is no stimated time to repair (ETTR)

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Services have been restored.

Over the last two week we have had a number of reported issues in the Carson Valley Area. We sent technicians out to identify points of failure and replace equipment. During the investigation some of the equipment failed.

We are working non stop in order to get the outage and service problems resolved.

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Most All repairs were finished about 7pm on 12/30/15

There are a few changes that will be made today bit downtime will be negligable.

There is an outage to some locations in the North Valleys area. Power to equipment at the top of the mountain is out. Technicians are attempting to get to the equipment. Weather is making the trip to the top extremely dificult.

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Repairs were completed on the tower. Another solar panel was added along with two batteries to allow for additional buffer.

The Carson Valley area is experiencing an outage due to power at the tower on Kingsberry.

Services should be restored within the next few hours (by 12pm today)

Customers have reported outages in the Virginia City Highlands and the Carson Valley areas. Technicians have routed traffic through backup connections while troubleshoting the cause of the outages.

We are aware of an outage at several POPs affecting customers in and around the North Valleys and near Bordertown/Loyalton, CA. We have techs on site working to repair the issue.

All services should be restored as of 1:30PM.

Severe weather is causing outages in some areas of the network. Technician's have been dispatched to each location, prioritizing in order to being the largest about of customers back online. 

We appreciate your patience and understanding as we strive to get everyone back online.

We are aware of intermittent issues affecting customers in South Reno and Virginia City Highlands.

UPDATE 10:00AM:
We have identified power issues affecting one of our backhauls and believe this to be the issue.

UPDATE 11:00AM:
We have techs enroute and anticipate services to be fully restored within 4 hours.

UPDATE 1:45PM:
All services have been restored. Our techs found a faulty power supply delivering low voltage to our radio backhaul. The power supply was replaced and all connections are back up.

We are aware of an outage affecting customers near the Minden Airport. Updates will be posted as they become available.

UPDATE:
We have techs enroute and anticipate services being restored by 12PM (noon).

UPDATE:
All services were restored as of 11:45AM. If you are still experiencing trouble, please reach out to our Support team.

There are a number of reported outages in Reno and all surrounding areas due to inclement weather. Brief power outages are causing 5-10 minutes outages as backup systems are triggered. If you are experiencing a prolonged outage, please call 775-284-9434 and we will resolve the issue as fast as possible.

 

Thank you,

Sky Fiber Internet

We are aware of an outage affecting customers near Longley Lane. Our techs are still investigating at this point, but hope to have everything back up soon.

We will be performing network upgrades and maintenance between midnight and 2AM on 10/7/2015.

The upgrades being performed may cause one or two outages between 1 and 5 minutes each.

Charter has advised of a maintenance window that could impact some of our customers near Sparks, McCarran, and the USA Parkway area. We anticipate the service interruption will be minimal. Below are the details they provided.

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Scheduled Start Date / Time: 10/2/2015 12:00:00 AM

Scheduled End Date / Time: 10/2/2015 6:00:00 AM

Maintenance Location: RENO, Nevada

Description of Maintenance: Add new card to core router to increase network capacity.

Impact: Potential

We are aware of reported speed and packetloss issue affecting customers in the Virginia City Highlands. We have isolated the issue to a trunk port and we are currently working to resolve the issue.

UPDATE:
We have switched over to a backup port/backup route while we troubleshoot the issues.

UPDATE:
The issues affecting packet loss have been resolved.

We are aware of an outage affecting the Virginia City Highlands. We are in the process of resolving the issue and will post further updates as they become available.

Update:
Service has been restored. We will continue to monitor.

We will be performing emergency maintenance on our web servers tomorrow morning. We anticipate the website and billing access to be unavailable for approximately 45 minutes during the maintenance window.

UPDATE:
Server maintenance has been postponed to 10/4

UPDATE:
Server maintenance has been completed.

Zayo has advised us of planned maintenance that will affect one of our Reno circuits. Below are the details they provided. We anticipate minimal interruption to service during this as we will reroute all traffic over alternate peers.

We are aware of a network outage in the Dayton area that is currently affecting customers in Dayton, Silver Springs, and Stagecoach.

UPDATE:
We have identified an issue with a backhaul and have resolved the issue. All services should be restored as of 11:24AM.

We are aware of power issues affecting our Genoa POP.

Outage Start: 10:03AM
Outage End: 2:10PM
No. of Customers Affected: 40
Areas Affected: Genoa, South Carson City, Johnson Lane, NW Lake Tahoe

UPDATE:
All service should be restored now. Our technicians found a failed power controller. We replaced the controller and everything came back online.

We will be performing maintenance tonight on our McClellan POP. this may affect customers in Carson City, Washoe Valley, Virginia City, Virginia City Highlands, and South Reno. Service interruptions should be minimal, and last less than 5 minutes. The maintenance tonight is in preparation for planned network upgrades and maintenance that will be occuring over the next month.

We have installed a new high-capacity backhaul to Silver Springs and will be cutting over to this new circuit tonight. Downtime should be less than 60 seconds.

UPDATE:
We have migrated traffic over to our new backhaul. The new backhaul is capable of delivering up to 1000Mbps to Silver Springs, Stagecoach, and the surrounding areas.

We are currently aware of issues accepting payments. The issue appears to be on the Paypal side. Below are the latest updates from Paypal.

We will be performing emergency maintenance on several backbone connections on 9/8/2015 between 5AM and 6:15AM. This will affect all customers but actual downtime should be less than 5 minutes.

UPDATE:
Maintenance has been completed and all connections are back up and operating normally.

We are aware of an outage with some of our AT&T fiber circuit. this is currently affecting customers in parts of Reno, parts of Carson City, Dayton, Stagecoach, Silver Springs, and Hawthorne. We are currently troubleshooting the issue.

UPDATE:
The issue was resolved as of approximately 10:20AM

We will be performing software updates to several of our key backhauls. We will be failing over to backup links where possible. Customers throughout the network may experience multiple brief outages of 1-3 minutes in some cases.

UPDATE 6:15AM
All backhauls scheduled for upgrade have been upgraded successfully. All services should be back to normal. If you are experiencing any issues at this time, please contact out support team.

Zayo has apprised us of a planned maintenance event. The details they provided are below. They anticipate no interruption to service.

Maintenance Window: 00:00 - 05:00 Pacific

Primary Date: 26-Aug 2015

2nd Primary Date: 27-Aug 2015

Backup Date: 28-Aug 2015


Location of Maintenance: Reno NV

Reason for Maintenance: Routine Fiber splice - NO Impact is Expected to your services. This notification is to advise you that we will be entering a splice case that houses live traffic

Expected Impact: Low Risk Event (LRE - Any change that has little to no possibility of impacting the service of Zayo customers is considered LRE. Due to maintenance on other services in the proximity of your live traffic we are notifying you of this low risk event, which has a potential for an unplanned impact.

We are aware of intermittent issues affecting one of our Silver Springs POPs. We believe the issue to be a failing backhaul radio. We have techs enroute. This outage is affecting approximately 10 customers near Stagecoach and Silver Springs.

 

UPDATE:
Our techs arrived and in fact did find a failed backhaul radio. They replaced the radio and we have the connection back up. We are continuing to monitor and test to ensure the connection is stable.

We will be performing network maintenance on Saturday, August 8th at all POPs throughout Dayton, Virginia City, Stagecoach, and Silver Springs. Customers may experience intermittent interruption in service throughout the evening and night. These interruptions should last no longer than 2-3 minutes at a time.

This maintenance is necessary in order to prepare for further network and fiber upgrades, as well as bring long-term stability to the network.

UPDATE 8/9/2015 9AM:
All maintenance has been completed. If you are still experiencing issues, please reach out to our Support team.

We have been made aware of an outage affecting service to customers near the USA Parkway. We have techs enroute to investigate.

UPDATE:
All services should be restored as of 4:45PM. Our techs replaced a faulty power controller and re-terminated cable.

We will be performing emergency network maintenance at one of our Carson City POPs on tonight between 6PM and 8PM. Maintenance will consist of swapping out a core network switch. We anticipate the actual downtime to be less than 5 minutes.

Areas that may be affected by this maintenance include:

Carson City
Dayton
Gardnerville
Genoa
Indian Hills
Johnson Lane
Kingsbury
Minden
Mound House
Stagecoach
Silver Springs

Maintenance Window: 2 hours

Total Anticipated Downtime: 5-10 minutes

UPDATE:
Maintenance started at approximately 6:45PM and was completed by 7:15PM. All connections should be back to normal.

We are currently investigating a possible outage at our Genoa POP. This is affecting approximately 25 customers in the Genoa, Minden, Gardnerville, and S. Carson City areas.

UPDATE:
We have identified and resolved the issue that was causing this outage. We are still contacting customers that were affected to verify connectivity. At this time all affected customers appear to be back online.

Our website and billing portal will be down for maintenance. Updates will be posted here.

UPDATE:
Web server maintenance is complete.

We are aware of an outage affecting approximately 20 customers in the Minden area. We are currently working to restore service. Current ETA for restoration is 11:45AM.

UPDATE 11:40AM:
Service has been restored.

We will be performing network maintenance at one of our Carson City POPs on Saturday, July 17th, 2015, between the hours of 5AM and noon. Maintenance will consist of upgrading and installing new network equipment and cutting over existing APs and backhauls to the new equipment. We anticipate less than 15 minutes of actual downtime during this maintenance window.

Areas that may be affected by this maintenance include:

Carson City
Dayton
Gardnerville
Genoa
Indian Hills
Johnson Lane
Kingsbury
Minden
Mound House
Stagecoach
Silver Springs

We will be performing emergency maintenance on a core switch at our Kingsbury POP. This is part of a series of ongoing upgrades to increase capacity and network stability in the area. We anticipate less than 5 minutes of downtime.

UPDATE:
Switch maintenance was performed and all services are back up. Customers should have experienced less than 60 seconds of downtime.

We will be performing power maintenance on our core networking equipment on July 1st between 1AM and 6AM. We expect less than 15 minutes of downtime.

UPDATE:
We had a longer than expected downtime due to an unforeseen problem. Everything is back online now and the maintenance has been completed.

We have been made aware of several power issues reported by NV Energy that are affecting our Peavine POP. Our batteries went offline just before 10AM this morning. We have techs enroute with generators to bring the POP back online while we wait for NV Energy to restore power.

UPDATE 12:15PM PST:
Current estimated time to repair (ETTR) is 2PM

UPDATE 1PM PST:
Service was restored as of 12:40PM to our Peavine POP which serves Reno, Sparks, and North Valleys.

[jkaiser] Fit 2 Race called in, ASO. Showed up at service address, could not locate AP (10.99.99.50 Chuck Oleson AP South).

Notified Garry, he confirmed incoming feed at Oleson's was down. Showed up at Chuck Oleson's service location, rebooted MicroTiK, service restored (on site contractor stated they had outage updstairs where out equipment is located.